fa9 Privacy Policy

When you create a fa9 account, we collect the following information: your full legal name, date of birth, country and city of residence, email address, mobile phone number, and chosen username. This information is required to create and maintain your account, verify your identity, and comply with our Know Your Customer (KYC) obligations.

As part of our KYC process, we may request copies of government-issued photo identification (such as a National ID card or passport), proof of address (such as a recent utility bill or bank statement), and proof of payment method ownership (such as a screenshot of your bKash, Nagad, Rocket, or Upay wallet registered in your name). These documents are stored securely and used solely for verification purposes.

We record all deposits, withdrawals, bonus credits, and wagering activity associated with your fa9 account. This includes transaction amounts in Bangladeshi Taka (৳ / BDT), payment method identifiers (e.g., your bKash mobile number), transaction timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs.

When you access fa9, our servers automatically log technical data including your IP address, device type and model, operating system version, browser type and version, referring URL, pages visited within fa9, session duration, and time zone (Bangladesh Standard Time, UTC+6). This data is used for security monitoring, fraud prevention, and platform performance optimisation.

If you contact fa9 support via email or live chat, we retain records of those communications including the content of messages, timestamps, and any attachments you provide. This allows us to track the resolution of your queries and maintain a history of interactions for quality assurance purposes.

fa9 uses cookies and similar tracking technologies to maintain your session state, remember your preferences, and analyse platform usage patterns. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical and preference cookies may be managed via your browser settings. For full details, see Section 9 (Cookies) of this Policy.

We use your registration and identity data to create and maintain your fa9 account, verify your eligibility (including confirming you are aged 21 or above), process deposits and withdrawals, and deliver the betting and gaming services you have requested. Without this data, we cannot provide you with access to the fa9 platform.

fa9 processes device and technical data, transaction records, and behavioural patterns to detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms and Conditions. This processing is essential to the integrity of our platform and the protection of all players.

We analyse your wagering and deposit behaviour to identify potential signs of problem gambling. Where our systems detect patterns consistent with harmful play — such as rapidly escalating deposit amounts, prolonged uninterrupted play sessions, or frequent reversal of withdrawal requests — we may proactively reach out, apply temporary account restrictions, or prompt you to review your Responsible Gaming settings. This processing is carried out in the best interests of player welfare.

With your consent, we use your game history, preferred betting markets (such as BPL cricket, T20 World Cup, or IPL), and session data to personalise your fa9 experience — including recommended games, relevant bonus offers, and tailored promotional content. Analytical data is also used in aggregate form to improve platform performance, fix bugs, and develop new features.

Where you have provided explicit consent, we may contact you with information about fa9 promotions, daily bonus offers, new game launches, seasonal campaigns (such as Eid, Pohela Boishakh, or BPL season specials), and platform updates. You may withdraw your consent at any time by emailing [email protected] or updating your communication preferences in account settings.

fa9 may process and retain your personal data as required to comply with applicable legal obligations, respond to lawful requests from competent authorities, resolve disputes, and enforce our Terms and Conditions. Retention periods for compliance-related data are described in Section 7 of this Policy.

The majority of personal data processing by fa9 is carried out because it is necessary to perform the contract between fa9 and you — namely, the provision of online betting and gaming services. This includes account creation, payment processing, KYC verification, and game outcome recording.

fa9 processes certain data on the basis of its legitimate interests in operating a safe, fair, and commercially viable platform. This includes fraud detection, security monitoring, responsible gaming analytics, and internal reporting. In all such cases, fa9 has assessed that its legitimate interests are not overridden by your privacy rights.

Where processing is based on your consent — in particular, the sending of marketing communications and non-essential cookies — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To process your deposits and withdrawals, fa9 shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other authorised payment facilitators. These providers receive only the minimum data required to execute the transaction and are bound by their own data protection obligations.

fa9's casino games and sports betting markets are powered by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session identifiers and game-related data as required to deliver game functionality. They are contractually prohibited from using this data for any purpose other than service delivery.

fa9 may use third-party identity verification and fraud detection services to assist with KYC compliance and the prevention of financial crime. Identity documents and verification data shared with such providers are handled under strict data processing agreements and are not used for any purpose unrelated to verification.

fa9 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by law, court order, or other binding legal process. In all such cases, fa9 will disclose only the minimum data necessary to satisfy the legal requirement and, where permitted, will notify the affected player of the disclosure.

fa9 implements a range of technical security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data in transit between your device and fa9 servers.
• Encryption of sensitive data at rest, including identity documents and payment method details.
• Firewalls, intrusion detection systems, and continuous security monitoring of our server infrastructure.
• Two-factor authentication (2FA) availability for all player accounts.
• Regular security audits and vulnerability assessments of the fa9 platform.

Access to player personal data within fa9 is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational need may access personal data, and all such access is logged and subject to audit. fa9 staff are trained in data protection obligations and are bound by confidentiality agreements.

In the event of a data breach that poses a material risk to your privacy rights, fa9 will take immediate steps to contain the breach, assess its scope, and notify affected players without undue delay. Notification will be provided via the email address registered on your account and will include details of the nature of the breach, the data affected, and the steps fa9 is taking in response.

While your fa9 account remains active, we retain all personal data associated with it for the purpose of providing our services, maintaining account security, and fulfilling our legal obligations. Account data is reviewed periodically to ensure it remains accurate and up to date.

Following account closure — whether voluntary or initiated by fa9 — we retain certain categories of personal data for a period of five (5) years. This retention period is necessary to comply with anti-money laundering obligations, respond to potential legal claims, and support dispute resolution processes. After this period, retained data is securely deleted or anonymised.

Financial transaction records, including deposit and withdrawal histories denominated in Bangladeshi Taka (৳), are retained for a minimum of five (5) years from the date of each transaction. This retention is required for financial record-keeping and compliance purposes and cannot be shortened upon request.

fa9 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use fa9 or provide any personal data to us. If fa9 becomes aware that personal data has been collected from a person under 21, we will immediately suspend the relevant account, delete the data, and take appropriate action.

If you believe a person under 21 has created a fa9 account or provided us with personal data, please notify us immediately at [email protected].

• Essential Cookies: Required for the fa9 platform to function. These maintain your session, remember your login state, and ensure security features operate correctly. They cannot be disabled.
• Analytical Cookies: Help us understand how players interact with fa9 — which games are most popular, how long sessions last, and where technical errors occur. This data is used in aggregate, anonymised form to improve the platform.
• Preference Cookies: Store your selected language, display preferences, and other personalisation settings to improve your experience on return visits.
• Marketing Cookies: Used with your consent to understand which promotional messages resonate with you and to avoid showing you the same offer repeatedly. You may opt out of marketing cookies at any time.

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block cookies from specific sites, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the fa9 platform, including your ability to maintain a logged-in session.

fa9 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will notify you by posting a notice on the fa9 platform and, where appropriate, by sending an email notification to the address registered on your account. The "Last updated" date at the top of this Policy will be revised accordingly.

Continued use of fa9 following notification of a Policy update constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must stop using the platform and request account closure at [email protected].